Legal Document
Service Level Agreement (SLA)
Last updated: March 2026
1. Uptime Commitment
Technical Relief guarantees a 99.9% monthly uptime for all managed hosting and VPS services.
2. Support Response Times
We aim to respond to high-priority tickets within 2 hours and standard-priority tickets within 6 hours during business hours.
3. Maintenance Windows
Regular maintenance is performed during off-peak hours (GMT+2). We provide at least 24 hours notice for scheduled maintenance.
4. Remedies
In the event of a breach of our uptime guarantee, clients may be eligible for service credits as defined in our full SLA documentation.
Questions? Contact our legal department at legal@technicalrelief.co.za